WORST CUSTOMER SERVICE I'VE EVER EXPERIENCED! January 31, 2024
By Kevin G (Econ, Oakland University) - abroad from 08/28/2023 to 06/07/2024 with
CIEE: United States
She learned how bad inner city schools are in America and how bad CIEE's service is. Obviously not worthwhile
Review Your Program
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* Overall educational experience
Academic rigor, intensity, resources, etc. |
I'm filling this out on behalf of a student who came to the USA and was placed in an inner city school with all kinds of problems. She had a good experience with the host family, but was being badly affected by the stress of going to this school (it has metal detectors as you go in, fights & vaping/smoking weed is so common that bathtrooms are locked all day, students swear at teachers, many fights even in class! We helped her find a host family in another town with a good school and her sending org, both host families, and both schools were all ok with her transferring... but CIEE said no! She & her org made an appeal and as a teacher of hers I also talked to them, but they still denied her appeal. I was shocked at how intentionally bad the customer service was; they told her the issues at the school is common in every school, which means they're either lying or extremely naive. I was so appalled that I felt I had to write and give as bad a review as possible. The only thing I can figure is that CIEE must get paid more by the school or something, everyone else I talk to knows how much worse this city's schools are compared to any of the other ones. So if you go with CIEE, hope for the best, b/c they don't care about their students and have awful service. Can't say enough bad things about this decision |
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* Host Country Program Administration
On-site administration of your program |
See above |
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* Housing:
How satisfied were you with your living arrangements? |
See above |
| * Food: |
See above (Food wasn't actually bad, just trying to make a point here) |
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* Social & Cultural Integration:
How integrated did you feel with the local culture? |
See above |
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* Health Care:
How well were health issues addressed during the program? |
See above |
| * Safety: |
See above |
| If you could do it all over again would you choose the same program? |
No
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Finances
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* Money: How easily were you able to live on a student's budget?
(1 = not very easy/$200+ on food & personal expenses/week, 2.5 = $100/week, 5 = very easily/minimal cost) |
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Language
| * Did your program have a foreign language component? | Yes |
Other Program Information
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* Where did you live?
Select all that apply |
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* Who did you live with?
Select all that apply |
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* Who did you take classes with?
Select all that apply |
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A Look Back
| * What did you like most about the program? |
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| * What could be improved? |
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| * What do you know now that you wish you knew before going on this program? | How bad the school was and how bad CIEE's "support" was |
